Shipping policy

Shipping

All Little A garments are handmade with care and shipped from Aotearoa New Zealand.

Processing Time

Orders are typically dispatched within 3–5 business days of purchase. As our pieces are handmade, some orders may take a little longer during busy periods. If a different timeframe applies to your order, we’ll let you know.

Shipping Rates

Aotearoa New Zealand

• Urban delivery: NZD $12
• Rural delivery: NZD $17

Please select rural delivery at checkout if your address is classified as rural. Selecting the incorrect shipping option may delay dispatch while we contact you to arrange the additional rural delivery charge.

International

• Australia: NZD $35
• United States: NZD $90, including applicable duties and tariffs included with our shipping service
• Rest of world: NZD $70

International delivery times vary depending on the destination, carrier and customs processing.

Tracking

Where tracking is available, you’ll receive an email with your tracking details once your order has been dispatched.

International Duties, Taxes and Customs

For orders to the United States, the NZD $90 shipping charge includes the applicable duties and tariffs included as part of our shipping service.

For other international destinations, your order may be subject to import duties, taxes, customs charges or other fees imposed by your destination country. Unless otherwise stated at checkout, these charges are not included in our shipping price and are the responsibility of the recipient.

Little A is not responsible for delays caused by customs or border processing.

Delivery Addresses

Please carefully check your delivery details before completing your order. Little A is not responsible for delivery delays or failures resulting from an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at info@littlea.co.nz. We’ll do our best to update it before dispatch, but we cannot guarantee changes can be made once an order has been sent.

If an order is returned to us because the address supplied was incorrect or incomplete, additional shipping costs may apply to resend the parcel.

Lost, Delayed or Damaged Parcels

If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us at info@littlea.co.nz and we’ll work with the courier to resolve the issue.

If your parcel arrives damaged, please keep the packaging and take photographs of the parcel and its contents where possible, as these may be required to investigate the delivery.

Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other rights that cannot lawfully be excluded.

Questions

If you have any questions about shipping or delivery, please contact us at info@littlea.co.nz.