Refund policy

We want you to love your Little A piece. Each garment is made with care and attention to detail, and we take pride in the quality of our work.

Returns for Ready-Made Items
If you are not completely satisfied with a ready-made (non-custom) item, you may return it for a refund or exchange within 14 days of receiving your order, provided it is:

• Unworn, unwashed, and in original condition

• Accompanied by proof of purchase

Please contact us at info@littlea.co.nz before sending any returns so we can provide instructions. Return shipping costs are the responsibility of the customer unless the item is faulty.

Custom Orders
Due to the personalised nature of custom-made garments, we are unable to accept returns or exchanges on custom orders unless they are faulty. We encourage you to review all measurements, colours, and design details carefully before confirming your order.

Faulty or Incorrect Items
We take quality seriously. If you receive a faulty or incorrect item, please contact us within 7 days of receipt. We will arrange a repair, replacement, or refund, including covering reasonable return shipping costs.

Refunds
Refunds will be processed to the original payment method once the returned item has been received and inspected. Please allow up to 5 business days for the refund to appear in your account after processing.

Exchanges
If you wish to exchange an item for a different size or style, please email us to check availability. Exchanges are subject to stock on hand and may require additional payment if the new item is of higher value.

Questions
If you’re unsure about sizing, colours, or care instructions before ordering, or if you have any questions about our returns process, please reach out to us at info@littlea.co.nz. We’re here to help.